Frequently Asked Questions (FAQs)
Welcome to Luxe Fragrances! Here are answers to some of the most common questions our customers ask.
Ordering
Q: How do I place an order?
A: Simply browse our collection, add your favourite fragrances to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible. If your order has not yet been shipped, we will do our best to assist you.
Delivery
Q: How much is delivery?
A: We offer free standard delivery Australia-wide!
Express delivery is available for $15
Q: Do you ship internationally?
A: No, we currently only ship within Australia.
Q: How long does delivery take?
A: Standard delivery typically takes 3–7 business days, depending on your location. Express delivery usually takes 1–3 business days.
Returns and Refunds
Q: Can I return a product if I change my mind?
A: Yes. Products can be returned within 30 days if they are unopened and in their original packaging. Please see our Returns Policy for full details.
Q: What if my item arrives damaged or faulty?
A: Please contact us within 30 days of receiving your order. We will arrange a replacement or refund at no extra cost to you.
Products
Q: Are your fragrances genuine?
A: Absolutely! Luxe Fragrances only sells 100% authentic, original brand products.
Q: Do you sell testers or imitation products?
A: No. We only sell brand-new, original retail items — never testers, duplicates, or imitations.
Payments and Security
Q: What payment methods do you accept?
A: We accept major credit and debit cards and Zip Pay.
Q: Is shopping on your website secure?
A: Yes! Our website uses SSL encryption and secure payment gateways to ensure your personal and payment information is protected.
Contact and Support
Q: How can I contact customer service?
A: You can email us at orders@luxefragrances.com.au.
Our friendly, Australian-based support team will get back to you as soon as possible.
Q: What are your customer service hours?
A: We are available Monday to Friday, 9am – 5pm (AEST).
Still have a question?
Feel free to contact us — we're always happy to help!
